What is your return & refund policy?

Updated 4 months ago 

Thanks for shopping at GoanToons. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date you received your item to submit a return request. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and in its original packaging.

The following are not eligible for refund or exchange

• Final sales
• Gift cards
• Custom-made products(i.e. personalized canvas products)
• Gifts with purchase

You can initiate a return by sending us an email – contact[at]goantoons.com.

You will be responsible for paying your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Once we receive your item, we will notify you that we received it and inspect it. Once inspected, we will notify you of the status of your refund. If your return is approved, we’ll initiate a refund to your original method of payment. You’ll receive the credit within 3-5 days, depending on your card issuer’s policies.

How do I cancel an order?

Updated 10 months ago 

We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled.